FAQ – Frequently Asked Questions
⭐ Frequently Asked Questions — Jackie B Art Studio
Do you offer physical prints or digital downloads?
Both!
• Prints are made to order and shipped to you.
• Digital files are instant downloads for personal use.
How long does it take to receive my print?
Processing: 3–5 business days
Shipping: 3–7 business days after shipment (U.S.)
How are prints packaged?
• Up to 16×20: shipped flat in rigid stay-flat mailers
• 20×30 and 24×36: shipped rolled in tubes
Do prints come framed?
No. All prints are sold unframed so you can choose your own style.
Do you accept returns?
All sales are final. Replacements are offered for damaged or incorrect items.
What if my package arrives damaged?
Email jackiebartstudio@gmail.com within 48 hours with photos. A replacement will be sent.
Do you offer custom sizes?
Yes. Email with your request.
Where can I contact you?
Digital Downloads & Licensing
What am I purchasing?
You are purchasing one high-resolution digital art file created by Jackie B Art Studio. No physical product will be shipped.
What size is the digital file?
Each artwork is delivered as a single master file sized at 4500 × 5400 pixels (300 DPI).
This premium resolution allows for professional printing and flexible cropping to fit standard frame sizes.
How will I receive my download?
All files are delivered via instant digital download through Shopify after purchase confirmation. Your download includes:
-
The artwork file
-
The Jackie B Art Studio AI Art Commercial License PDF
Will this file fit my frame exactly?
Printers, frames, and aspect ratios vary. Some cropping or resizing may be required depending on your chosen print size or frame. Jackie B Art Studio is not responsible for print variations, framing adjustments, or cropping decisions made after download.
Can I resell or share the digital file?
No. Digital files may not be resold, redistributed, shared, sublicensed, or claimed as your own.
Are refunds available?
Due to the nature of digital downloads, all sales are final and non-refundable.
Where can I review the license terms?
Full usage rights, limits, and permissions are outlined in the AI Art Commercial License PDF included with your download.